FAQ

Frequently Asked Questions (FAQ)

How much notice do I need to place an order?

We recommend placing your order a minimum of 7 business days in advance. Our typical turnaround time is 7-14 business days, depending on the size and customization of your order. If you have a specific deadline, please contact us and we’ll do our best to accommodate your request.

Can I request specific products?

Absolutely! If there’s a specific product you’d like included, let us know and we’ll do our best to source it for your gift basket. If you already have an item you’d like us to include, we can also arrange to have it incorporated into your gift. Whether it’s something from a registry or a personal request, we’re happy to create a truly customized gifting experience.

Do you offer same-day or next-day orders?

Our Ready-to-Order collection is available for pickup or local delivery within 2 business days, subject to availability. Fully customized gift baskets require additional time to design and prepare.

Do you offer shipping?

Yes! We offer shipping. Shipping costs vary depending on the destination and package size. Please contact us for a personalized shipping quote.

Can I include a personalized message?

Of course! Every gift can include a complimentary personalized message. Simply provide your message when placing your order, and we’ll include it with your gift.

Do you offer corporate gifting?

Yes! We create custom corporate gifts for employee appreciation, client thank-yous, holiday gifting, events, and more. Contact us to discuss a personalized corporate gifting solution for your business.

Pickup & Delivery

Free Pickup

Free pickup is available in Etobicoke, near Islington Avenue & Lake Shore Boulevard West. Pickup instructions will be provided once your order is confirmed.

Local Delivery

Local delivery is available starting at $15.

Delivery fees may vary depending on your location and distance from our pickup location. Please contact us for a personalized delivery quote.

Extended Delivery

Delivery outside our local service area ranges from $25-$35. Pricing is based on distance, and we’ll be happy to provide a personalized quote before confirming your order.

Free Delivery

Enjoy free local delivery on orders over $250 (within our local delivery area).

Returns & Refunds

Due to the nature of our products, all sales are final.

Because each Soulay gift is carefully curated and often includes perishable or customized items, we do not accept returns, refunds, or exchanges once an order has been completed and picked up or delivered.

In the rare event that your order arrives damaged or there is an issue with your order, please contact us within 24 hours of delivery or pickup. We will review the situation and work with you to find a fair resolution.

At Soulay, every order is handled with care to ensure it arrives beautifully presented and ready to be gifted.

Connect 

Instagram @Soulaygifts

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Pinterest @Soulaygifts

Email Support@soulay.ca