Terms of service

Welcome to Soulay. By accessing our website or placing an order, you agree to these Terms of Service.

Orders

All orders are subject to acceptance and product availability. Soulay reserves the right to refuse or cancel any order due to pricing errors, product availability, suspected fraud, or any other reasonable circumstance.

Product Information

Many of our gifts are handcrafted and customized. Product colours, packaging, and contents may vary slightly from the photographs displayed on our website. If a product becomes unavailable, we may substitute it with an item of equal or greater value while maintaining the overall quality and theme of the gift.

Personalized Orders

Customers are responsible for ensuring that all names, messages, dates, addresses, and personalization details are accurate before submitting an order. Soulay is not responsible for customer-submitted errors.

Alcohol Purchases

Certain gift baskets may include alcoholic beverages where permitted by law.

By purchasing an alcohol-containing gift, you confirm that:

  • You are of the legal drinking age in your province or territory.
  • The recipient is also of legal drinking age.
  • The purchase complies with all applicable laws.

Soulay reserves the right to refuse or cancel any alcohol-related order if required by law.

Food Products

Some gift baskets contain food products that may have been manufactured in facilities that process common allergens. Customers are responsible for reviewing product descriptions and ensuring that recipients do not have food allergies or dietary restrictions.

Pricing

All prices are listed in Canadian Dollars (CAD) and are subject to change without notice.

Intellectual Property

All content on this website—including logos, photographs, graphics, product designs, and written content—is the property of Soulay and may not be copied, reproduced, or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Soulay shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Changes to These Terms

Soulay reserves the right to modify these Terms of Service at any time. Any updates will become effective immediately upon being posted on this website.