Shipping policy

Soulay proudly offers gift delivery within our available service areas.

Shipping and delivery fees vary based on the destination, package size, weight, and delivery method.

If shipping costs are not displayed at checkout, please contact us before placing your order for a personalized shipping quote.

Processing times may vary depending on the size of your order, customization requests, and seasonal demand. We will communicate an estimated completion and delivery date once your order is confirmed.

While we work hard to ensure timely delivery, Soulay is not responsible for delays caused by weather, courier services, incorrect shipping information provided by the customer, or circumstances beyond our control.

For gifts containing alcohol, an adult of legal drinking age may be required to present valid government-issued identification upon delivery/pickup. Alcohol products are sold and delivered only in accordance with applicable laws.

Customers are responsible for providing accurate shipping information. Additional delivery charges resulting from incorrect or incomplete addresses may apply.